Privacy Policy - Dream Care Marketing

# Privacy Policy

Your privacy is important to us

Last Updated: January 2025
Effective Date: January 1, 2025

## 1. Introduction

Welcome to Dream Care Marketing. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Dream Care Marketing is a partnership firm registered under UAM PB10D0017820, operating from Jalandhar, Punjab, India. We specialize in marketing, advertising, and market research services.

By using our services or visiting our website, you agree to the collection and use of information in accordance with this policy.

## 2. Information We Collect

### 2.1 Personal Information

We may collect the following types of personal information:

- Contact Information: Name, email address, phone number, postal address
- Business Information: Company name, job title, industry, business requirements
- Communication Data: Messages, inquiries, and feedback you send us
- Financial Information: Billing information, payment details (processed securely)
- Project Information: Details about your marketing needs, campaign requirements, and business objectives

### 2.2 Technical Information

We automatically collect certain technical information, including:

- IP address and location data
- Browser type and version
- Operating system and device information
- Pages visited and time spent on our website
- Referral sources and exit pages

### 2.3 Marketing and Analytics Data

As a marketing company, we may collect:

- Website usage patterns and user behavior
- Campaign performance data
- Marketing preferences and interests
- Social media interactions and engagement data

## 3. How We Use Your Information

We use your information for the following purposes:

### 3.1 Service Delivery

- Providing marketing and advertising services
- Conducting market research and analysis
- Developing and implementing marketing strategies
- Managing client relationships and projects

### 3.2 Communication

- Responding to inquiries and providing customer support
- Sending project updates and service notifications
- Sharing relevant industry insights and newsletters
- Conducting satisfaction surveys and feedback collection

### 3.3 Business Operations

- Processing payments and managing billing
- Maintaining accurate business records
- Complying with legal and regulatory requirements
- Protecting against fraud and unauthorized activities

### 3.4 Website and Service Improvement

- Analyzing website usage and optimizing user experience
- Developing new services and improving existing ones
- Troubleshooting technical issues
- Enhancing security measures

## 4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

### 4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

- Website hosting and maintenance
- Payment processing and billing
- Email marketing and communication tools
- Analytics and performance monitoring
- Legal and professional services

### 4.2 Legal Requirements

We may disclose your information when required by law or to:

- Comply with legal proceedings or government requests
- Protect our rights, property, or safety
- Investigate potential violations of our terms
- Prevent fraud or other illegal activities

### 4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

## 5. Data Security

We implement appropriate security measures to protect your personal information:

- Encryption: Sensitive data is encrypted during transmission and storage
- Access Controls: Limited access to personal information on a need-to-know basis
- Secure Infrastructure: Regular security updates and monitoring systems
- Employee Training: Staff are trained on data protection and privacy practices
- Regular Audits: Periodic security assessments and vulnerability testing

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices.

## 6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience:

### 6.1 Types of Cookies We Use

- Essential Cookies: Necessary for website functionality
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements

### 6.2 Managing Cookies

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

## 7. Your Rights and Choices

You have the following rights regarding your personal information:

- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain types of data processing
- Restriction: Request limitation of how we process your information
- Withdrawal of Consent: Withdraw consent for data processing (where applicable)

### Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

## 8. Data Retention

We retain your personal information for as long as necessary to:

- Provide our services and maintain our business relationship
- Comply with legal, accounting, and reporting requirements
- Resolve disputes and enforce our agreements
- Protect against fraud and abuse

Generally, we retain client information for up to 7 years after the end of our business relationship, unless a longer retention period is required by law or agreed upon in our service contracts.

## 9. International Data Transfers

Dream Care Marketing is based in India. If you are accessing our services from outside India, please be aware that your information may be transferred to, stored, and processed in India. We ensure that any international transfers comply with applicable data protection laws and maintain appropriate safeguards for your personal information.

## 10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

## 11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by:

- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for significant changes (where applicable)

We encourage you to review this policy periodically. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

## 12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

#### Dream Care Marketing

Address:
Shop No. 12, First Floor
PPR Mall Main Block, Mithapur
Jalandhar, Punjab - 144022, India

Phone: +91 9876039390
Email: manishkrishna39@gmail.com
UAM Registration: PB10D0017820

Privacy Officer: Manish Kumar (Managing Partner)
Business Hours: Monday - Friday, 9:00 AM - 7:00 PM IST
Response Time: We aim to respond to privacy inquiries within 48 hours

For urgent privacy matters or data breach concerns, please contact us immediately via phone or email with "URGENT - Privacy Matter" in the subject line.

### Commitment to Privacy

At Dream Care Marketing, we are committed to maintaining the highest standards of privacy protection. This policy reflects our ongoing commitment to transparency, security, and respect for your personal information.